Here are the general rules and steps of operation, i.e., the provision of services and consulting. Different arrangements and exceptions can be agreed upon individually.

Client of the Service The client of the service is the visitor of the website, a legal or natural person who makes contact and inquiry for a specific selected service offered by the Service Provider. The order can be made via the website contact form, email, or through other available communication channels.

Service Provider The service provider is Immoteka. The client pays for the agreed service parameters at a defined price through a transaction account in advance or according to exclusively agreed parameters between the parties.

General Conditions The work of the Service Provider is based on the publication of real estate ads, blogs, and consulting. The client is responsible for the availability and accuracy of the information that will be provided to the Service Provider for consideration, and the Service Provider assumes no responsibility for the incompleteness, false representation, or inaccuracy of the information provided by the client. It is implied that the Service Provider’s work may include advice and recommendations, but all decisions on the application of advice or the implementation of recommendations given by the Service Provider are made by the client, who is also responsible for these decisions. The Service Provider has the right to rely on all decisions and approvals of the client.

Images and Descriptions of Services and Pages The images of ads and general parts of the entire website are taken from various public internet services, from property owners, and from partner real estate agencies.

Warranty The Service Provider undertakes to maintain the website in accordance with good IT practice and is not responsible for the quality of the internet connection through which the client accesses the website, nor for sudden extraordinary technical infrastructure malfunctions of the website and/or telephone and internet service providers. Users agree not to use the website in a way that harms the authors or third parties, and accept all risks of using the website and services. The content of the website is protected by copyright. Modifying, borrowing, selling, or distributing content is only possible with prior written permission from Immoteka. The Service Provider allows the use of the website in the best possible way. This includes: monitoring the server operation, expanding capacity according to the number of users, user support, and resolving any errors and issues in the system operation. The Service Provider does not assume responsibility for any problems in the operation of the website and services. The Service Provider cannot guarantee that the use of the website will be uninterrupted or temporarily unavailable. Users use the website at their own risk. The Service Provider is in no way responsible for any damage that the user may suffer by using the website immoteka.hr. The Service Provider reserves the right to change or supplement the General Terms of Business at any time. Changes take effect on the day of publication on the website immoteka.hr. The Service Provider reserves the right to change, supplement, or discontinue any part of its business at any time without prior notice, including the website, or any part thereof, services, subpages, or services provided through them. This right includes, but is not limited to, changing the availability of content, availability of new data, the manner of transmission, as well as the rights to access or use the website. It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. The Service Provider has the right to control the content of the website at any time to ensure compliance with the General Terms of Business and positive regulations.

Ordering a Service The service is arranged and ordered via the web form, email contact, or through other available communication channels. In the event that the Service Provider is unable to deliver the service at the agreed time, the Service Provider will inform the client in writing through existing communication channels, who can then cancel the service order or possibly accept a new consultation date.

Payment Ordered services can be paid by the client in one of the following ways:

• Payment to PayPal or the company’s IBAN After correctly completing the order, the Service Provider sends the client an order confirmation, which may include an offer or invoice, to the email address or through another communication channel defined by the buyer when using the contact form or another communication channel.

Contract Formation Procedure Purchases are made on the Service Provider’s website immoteka.hr by completing the designated form. When completing the form, the buyer is required to enter all the requested information. Purchase is possible with the client’s confirmation that they have previously read and understood the Terms of Business and Privacy Policy, and that they have agreed to them and are aware that they are placing an order with an obligation to pay. Purchases are possible 24 hours a day, 7 days a week using the online form. The Service Provider receives the order from the client and contacts them as soon as possible with payment information. The Service Provider is not responsible for the costs of using computer equipment and telecommunications services necessary for accessing the service. The client will be notified by email of the order receipt confirmation. The purchase of services on behalf of and for the account of minors or persons deprived of business capacity (completely or partially) can only be requested by their legal representatives. The client uses the WordPress CMS when browsing the website and makes purchases from any location in the world from the comfort of their home. The client independently makes a decision to purchase the service based on the available information on the website. Once the client successfully completes the payment for the service with the provided payment information, the Service Provider will send a payment confirmation to the client’s email address. This also forms a sales contract between the client and the Service Provider. In case of problems or ambiguities during the order, the client can contact the Service Provider via email at info@immoteka.hr.

Methods and Conditions of Payment Payment can be made by bank transaction. The sales contract is concluded at the moment of the client’s acceptance of the offer. The agreed purchase price includes all taxes and duties and is expressed in euros.

Refund and Unilateral Termination of the Contract Refunds are not possible. The client can unilaterally terminate the contract within 14 days without giving a reason. The 14-day period starts from the receipt of the confirmation of the contract conclusion. To exercise the right to unilateral termination of the contract, the client must inform the Service Provider of their decision to unilaterally terminate the contract before the expiration of the 14-day period by an unequivocal statement sent to the email info@immoteka.hr. In it, they must state their name, surname, address, phone number, and email address. The Service Provider will send the client a confirmation of receipt of the statement on unilateral termination of the contract without delay to the email address. When the client is a legal entity (B2B), the section of these Terms of Use titled “Right to Unilateral Termination of the Contract” does not apply to them. For legal entities, the Obligations Act and the Electronic Commerce Act apply.

Personal Data Protection The personal data collected depends on the type of service provided, users and clients, the customer’s intention to use the services, the type of contract concluded with clients, and the client’s intention to exercise their rights based on legal and regulatory provisions on personal data protection. Client data is not used for other purposes nor shared with third parties unless required by law. Although no network service is 100% secure, we make maximum efforts to protect your data from unauthorized access, use, alteration, or destruction and take reasonable measures to do so. We use appropriate business systems and procedures to protect the personal data you provide to us. We also use security procedures and technical and physical restrictions for accessing and using personal data on our servers. In case of potential cooperation with external collaborators on certain projects and during certain consultations, the Service Provider may disclose information about you without which the entire process is not feasible to the external collaborator. External collaborators must respect the website’s Privacy Policy and specific parameters of work as per the agreed terms of the cooperation contract. In case of legal obligation: In cases where prescribed by law or necessary to prevent, detect, or punish criminal offenses and fraud, your personal data will be shared with the competent authorities. We may disclose your data in response to a court order or other legitimate request by the state.

Data Collection The primary personal data collected during the order and service provision process, without which the service cannot be performed, include at least:

• Basic personal data (name and surname)
• Basic contact information (address, phone number, email address)
• Data related to the use of the website, for example, when using the contact form
• Data necessary for contract formation
• Other personal data necessary to exercise client rights based on consumer protection laws Detailed information on the processing and protection of personal data can be found at the following link: Privacy Policy The client has the right to request the deletion of their data at any time as well as to request an overview of existing data.

Dispute Resolution All complaints in accordance with Article 10 of the Consumer Protection Act can be sent by the client via email to info@immoteka.hr. The Service Provider must respond to the consumer’s complaint in writing within 15 days from the date of receipt of the complaint. All disputes arising during the performance of work between the parties, including disputes relating to the issues of its valid formation, breach, or termination, as well as legal effects arising therefrom, the Contracting Parties will primarily try to resolve amicably and by agreement within 30 (thirty) days. Otherwise, the Contracting Parties agree on the jurisdiction of the competent court in Rijeka.